Internal Communication Skill For Professional
Jadwal Pelatihan Internal Communication Skill For Professional
| Tanggal | Tempat | Kota | | Belum ada jadwal terbaru |
Instructor by: Dr. Drs. H. Fauzan Asmara, MM
6 – 8 Mei 2014, Jogjakarta Plaza Hotel, Yogyakarta
OUTLINE
A. Building a Foundation
- Adopting simple, concise and direct language
- Identifying basic communication principles
- Applying a communication process model
B. Setting Clear Goals for Your Communication
C. Determining outcomes and results
- Soliciting feedback
- Matching intentions and results
D. Initiating communications
- Figuring out what to say and the best way to say it
- Paying attention to verbal and nonverbal cues
- Creating a strong connection when face-to-face communication is missing
E. Avoiding Communication Breakdowns
F. Creating value in your conversations
- Strengthening your relationships
- Distinguishing value from waste
G. Taking personal responsibility
- Recognizing your role in communications
- Identifying internal and external factors that impact your communications
- Establishing message feedback
- Communicating nondefensively
H. Translating across Communication Styles
I. Identifying the four communication styles
- Recognizing your style and the style of others
- Strengths and blind spots of each style
J. Bridging communication styles
- Closing communication gaps
- Being flexible without compromising your identity
K. Listening for Improved Understanding
L. Tools for active listening
- Asking clarifying questions
- Confirming the message
- Demonstrating respect, empathy and sensitivity
- Listening for the entire message
M. Interpreting nonverbal cues
- Intonation
- Rate of speech
- Volume
- Gestures
- Facial expressions
- Posture
- Use of space
- Dress
- Eye contact
N. Achieving Genuine Communication
O. Creating openness
- Determining when to speak up and when not to
- Identifying appropriate degrees of disclosure
- Establishing value and trust
P. A three-dimensional model of behavior
- Identifying how you interact with others and how to make improvements
- Calibrating the variance between what you want and what you express
Q. Matching your body language to your message
- Enhancing your message to gain your intended results
- Creating believable and credible messages
- Ensuring that your attitude supports communication
- Speaking through silence
R. Cross-Cultural Communication
S. Navigating beyond cultural boundaries
- Developing greater sensitivity to cultural differences
- Building greater accountability and trust on virtual teams
T. Working with filters and assumptions
- Raising your awareness to avoid misunderstandings
- Uncovering hidden assumptions
- Recognizing filters in yourself and others
U. Working Constructively with Emotions
V. Dealing with anger
- Overcoming personal challenges
- Expressing your anger constructively
- Minimizing defensive reactions in others
W. Managing emotionally charged situations
- Defusing an emotional situation while maintaining your composure
- Taking responsibility for your emotions
Training Method
Presentation
Discussion
Case Study
Evaluation
Facility
Training Kit
Handout
Certificate
Lunch + 2 X Coffee Break
Souvenir
