MATERI  1. Introduction Dasar-dasar Penjualan Melalui Telepon Prospecting: Bagaimana Mendapat Klien Syarat Umum Teleselling Knowledge: Product Knowledge, Wawasan Luas Skill: Kecepatan, Ketelitian/Ketepatan Attitude: Sikap Positif, Effective Communications Skills (Active Listening, Vocal, Assertiveness, Verbal) 2. Basic Communications Skills Powerfull Active Listening Kemauan Mendengarkan (Volition) Memperhatikan (Attending) Memahami dan Menyamakan Persepsi...

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